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Frequently Asked Questions
Orders & shipping
What is the estimated delivery time for my order?
We're a print-on-demand brand, so most orders arrive within 5–14 business days (including production and shipping). Once your order ships, you'll receive a tracking link by email (and/or text).
How do I track my order?
When your order ships, we'll send a tracking link to the email (and/or phone) you used at checkout. If you don't see it, check spam/junk and then contact support with your order number at (754) 703-8466 or support@shippingmadegood.com.
Can I change my order after it's been placed?
If you need to change your order, contact us as soon as possible at (754) 703-8466 or support@shippingmadegood.com. If your order hasn't been processed yet, we'll do our best to accommodate your request.
How can I cancel my order?
Contact us as soon as possible at (754) 703-8466 or support@shippingmadegood.com with your order number. If your order has not entered production or shipped yet, we may be able to cancel it. Once production starts, cancellations usually aren't possible.
I entered the wrong shipping address. Can it be updated?
Yes—if we catch it in time. Contact us immediately at (754) 703-8466 or support@shippingmadegood.com with your order number and the correct address. If the order has already shipped, we may not be able to change it.
My order says 'delivered,' but I haven't received it. What should I do?
1. Check around your delivery area (front/side door, mailbox area), and ask neighbors/leasing office. 2. Confirm the shipping address on your order confirmation. 3. Wait 24 hours—carriers sometimes mark packages delivered early. If you still can't find it, contact us at (754) 703-8466 or support@shippingmadegood.com with your order number and tracking number, and we'll help you investigate.
What should I do if my package is lost?
If your package appears lost, contact us as soon as possible at (754) 703-8466 or support@shippingmadegood.com with your order number and tracking details. We'll help investigate with the carrier and work toward a solution.
More on this:Shipping Policy
Still need help?
How do I contact customer support?
You can reach us at (754) 703-8466 or support@shippingmadegood.com. Hours: Mon–Fri 8:00am–6:00pm (closed Sat–Sun). Please include your order number for the fastest help.
Contact support