Terms and Conditions
Welcome to Shipping Made Good (SMG). These terms and conditions outline the rules and regulations for shipping and returns for our custom-made apparel.
1. Shipping
We offer domestic shipping through trusted carriers. Shipping costs are calculated at checkout based on the delivery address and package details. Most orders arrive within 5–14 business days (including production and shipping). Delivery timelines may vary depending on carrier schedules and location. Customers will receive a tracking link once the order has shipped.
2. Delivery & Address Accuracy
It is the customer's responsibility to ensure the shipping address provided is accurate. If a package is returned due to an incorrect or incomplete address, the customer may be responsible for additional shipping fees to resend the order.
3. Returns and Exchanges
All Sales Are Final
Each product is custom made. Because of this, we do not offer refunds, returns, or exchanges once an order is placed. Please confirm your design, size, and order details before checkout.
Defective, Damaged, or Incorrect Items
If you receive an item that is defective, damaged, or incorrect, you must notify us within 14 days of delivery by contacting support@shippingmadegood.com or (754) 703-8466 (Mon–Fri 8:00am–6:00pm, closed Sat–Sun).
To process your claim, we require:
- Your order number
- Photos showing the issue
- A short description of the problem
Resolution / Refund Process
If your claim is approved, we will provide either a replacement or a refund to your original payment method. Refunds are processed within 5–10 business days after approval. Return shipping is covered for approved defective/damaged/incorrect claims if a return is required.
Non-Refundable Situations
- Orders that match the custom design, size, or color you selected
- Requests made after the 14-day claim window
4. Lost Packages / Marked Delivered
If your tracking shows delivered but you have not received your package, please check around your delivery area, confirm your address, and allow up to 24 hours (carriers may mark packages delivered early). If it is still missing, contact us and we will help investigate. Shipping Made Good is not responsible for theft after a carrier marks a package as delivered, but we will assist you with next steps.
5. Changes to Order or Shipping Information
Because our items are made to order, customers have a short window to request changes (including size, color, design, or shipping address) before the order enters production. Contact us immediately at support@shippingmadegood.com or (754) 703-8466. Once an order is in production or shipped, changes may not be possible.
6. Contact Us
For questions or concerns, please contact us at support@shippingmadegood.com or (754) 703-8466. Hours: Mon–Fri 8:00am–6:00pm (closed Sat–Sun).
By placing an order on Shipping Made Good, you agree to these terms and conditions. Thank you for choosing us for your custom apparel.
Shipping Made Good LLC
20032 NW 62nd Ct
Hialeah, FL 33015