RETURNS & REFUNDS POLICY

All Sales Are Final

Each product is custom made. Because of this, we do not offer refunds, returns, or exchanges once an order is placed. Please confirm your design, size, and order details before checkout.

Defective, Damaged, or Incorrect Items

If you receive an item that is defective, damaged, or incorrect, you must notify us within 14 days of delivery at support@shippingmadegood.com or (754) 703-8466 (Mon–Fri 8:00am–6:00pm, closed Sat–Sun).

To process your claim, we require:

• Your order number
• Photos showing the defect/damage/issue
• A short description of the issue

Resolution / Refund Process

If your claim is approved, we will provide either a replacement or a refund to your original payment method. Refunds are processed within 5–10 business days after approval.

Return shipping is covered for approved defective/damaged/incorrect claims if a return is required.

Non-Refundable Situations

• Orders that match the custom design, size, or color you selected
• Requests made after the 14-day claim window

Return Shipping

For approved returns, we provide a prepaid return label at no cost. Simply contact our support team, and we will email you a label to use for your return shipment.